Customer Feedback & Complaints Procedure
At Severn & Wye Electrical, we are committed to providing a high standard of service to all our customers. We value feedback and take any concerns or complaints seriously.
Customer Feedback
We welcome customer feedback as it helps us improve our services. If you would like to provide feedback regarding work completed by Severn & Wye Electrical, please contact us using the details below:
Email: office@severnandwyeelectrical.co.uk
Callum: 07980 081 963
Jordan: 07548 396 541
We aim to acknowledge all feedback within 5 working days.
Complaints Procedure
If you are dissatisfied with any aspect of our service, please contact us as soon as possible so we can try to resolve the issue promptly and fairly.
Stage 1 – Initial Complaint
Please submit your complaint in writing by email or post, including:
Your name and contact details.
Details of the work carried out.
A description of your complaint.
Any relevant photographs or supporting information.
We will:
Acknowledge your complaint within 5 working days.
Investigate the matter thoroughly.
Aim to provide a full response within 14 working days.
Stage 2 – Escalation
If you are not satisfied with our response, you may refer the matter to our Alternative Dispute Resolution (ADR) provider: NAPIT
Further information can be found on the NAPIT website.